Reference

Terms That Cover Your 9wick Account

These terms set out what you agree to when you open and use a 9wick account — from deposits via bKash, Nagad, and Rocket through to how we handle disputes. Access and eligibility depend on your local law and the regions we currently serve.

Account eligibilityWallet & payment rulesDispute processAccount suspension policyJurisdiction notice
9wick Terms That Cover Your 9wick Account
HOW WE OPERATE

How 9wick Handles Your Account

Account Verification

When you request a withdrawal, we verify your identity against the wallet name on your bKash, Nagad, or Rocket account. This step protects your funds and keeps the account yours.

Data Retention

We keep transaction records and account activity logs for as long as required by applicable law in your region. You can request a summary of your data through the Help Centre at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice activity you did not authorise, contact live chat immediately to freeze the account.

Requesting Changes

To update your registered mobile number or wallet details, submit a request through live chat with your account ID. Changes take effect after we confirm your identity via OTP.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on 9wick to ask about a specific clause, a payment dispute, or an account restriction. Responses come from our support team, not a bot.
Email Support Send a detailed query to our support address for written confirmation of how a term applies to your account. We reply with a reference number you can follow up on.
Account Help Centre The Help Centre inside your account dashboard covers common terms questions — wallet limits, account verification steps, and what triggers a review on your account.

Common Questions About These Terms

You must meet the minimum age requirement in your region and access the platform only where local law permits it. Eligibility is your responsibility to confirm before registering.

We post the updated version on this page. Continuing to use your account after the update date means you accept the new terms. You can contact support to close your account if you do not agree.

Yes. Submit a data request through the Help Centre inside your account dashboard. We will compile your transaction history and account activity and send it to your registered contact.

Contact live chat with your transaction reference number and the date of the deposit or withdrawal. Our team checks the wallet record and responds with a resolution within the timeframe stated in your dispute confirmation.

Accounts may be suspended for suspected fraud, providing false registration details, or breaching the fair-use rules set out in the full terms. We notify you by the contact method on your account.

The same terms apply across all regions we serve. However, local law in your area may grant you additional rights. Players in Dhaka and elsewhere should check whether online gaming is permitted under their local regulations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.