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How 9wick Handles Your Account and Rights

These legal terms set out the conditions under which you access 9wick and what you can expect from us in return. Access and eligibility depend on your local law and the regions where the platform operates — read this before you open an account.

Account ConditionsJurisdiction NoticeUser RightsPolicy ContactBangladesh Eligibility
9wick How 9wick Handles Your Account and Rights
POLICY CONTACT

Reach Us on Legal or Account Matters

Live Chat Open the chat widget from any page on 9wick to raise a legal or account query directly with our support team. Available for account holders in supported regions.
Email Support Send detailed policy or account questions to our support address. We respond to written queries in the order received, with priority given to account-access issues.
Help Centre The 9wick help centre covers account terms, payment conditions for bKash, Nagad, and Rocket, and steps to request a data review or account closure.
ACCOUNT SECURITY

How We Protect Your Data and Account

Data Handling

We collect only the account and payment data needed to operate your wallet and verify transactions. Data is not sold to third parties and is retained only as long as your account remains active or as required by applicable law.

Cookie Policy

9wick uses session and preference cookies to keep you logged in across your phone and browser. You can manage cookie settings from your account preferences; disabling certain cookies may affect how the lobby loads on your device.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can freeze your account wallet while the issue is investigated.

Requesting Changes

To update personal details, request a data export, or ask for account deletion, contact us via live chat or email with your registered mobile number. We process verified requests within a reasonable period under applicable data rules.

Common Questions About Our Legal Terms

Access and eligibility depend on your local law and the region you are in. We do not confirm legality in any specific jurisdiction — that is your responsibility to verify before opening an account.

Funds held in your account wallet at the time of a valid suspension are handled under the withdrawal policy in force at that time. Contact support with your registered number to begin the review process.

Send a data request via live chat or email using your registered mobile number. We will verify your identity and process the request in line with applicable data retention rules.

Yes. Request account closure through live chat or email. Any verified balance can be withdrawn to your linked bKash, Nagad, or Rocket account before closure is finalised.

Updated terms are posted on this page with an effective date. Continuing to use 9wick after that date means you accept the revised terms. Close your account before the date if you do not agree.

Raise transaction disputes through live chat first — our team can pull the payment record for bKash, Nagad, or Rocket transfers and respond with the relevant account detail within a reasonable timeframe.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.